Emerson is Looking for a Service Engineer


Job Title: Service Engineer – Healthcare (ACG)

Reports To: Projects Manager


To provide professional and competent support to the Customer for all ICSS products, including first line maintenance and repair services, change implementation, site installation, commissioning and start-up.  The Field Service Engineer will perform activities according to the Emerson standards of safety and quality.


  • Be the Single Point Of Contact for support and first line maintenance of the installed Emerson systems, including PCS, Safety System (SIS), Serial Interfaces and associated hardware and software.
  • To undertake or manage major modifications, related to Emerson Process Management hardware and software.
  • Perform tasks for system maintenance and performance assessments.
  • Utilise Emerson Process Management intelligent field devices to generate performance data and interpret this data into meaningful recommendations for the customer
  • Carry our installation/commissioning, fault analysis and repairs on Emerson Process Management products, including investigation of persistent or not easily resolvable problems.
  • To develop and implement product/system configuration changes at site to meet customer requirements
  • To provide on-site customer training in the application, service and operation of Emerson Process Management products
  • To assist customers in the resolution of Emerson Process Management product service and application problems
  • Support and maintain all applicable documentation.
  • Be flexible to work onshore, offshore or abroad and work additional hours and weekends to support customers requirements
  • Execute all work (repairs, installations, training etc.) in accordance with guidelines and certifications.
  • Communicate issues concerning customer satisfaction or customer requests for Emerson support to the responsible person in Service Management or Sales Management.
  • Adhere to the company’s and customer HSEQ standards at all times.


  • Fluency in English, including Technical English is required
  • HNC/Degree level in an Engineering discipline, such as electronics, computer science or control engineering.
  • 8+ years of Control / Automation experience.  5+ years relevant experience as a Service Engineer or Senior System Engineer in a process control environment with a particular emphasis on first line support and maintenance.
  • Extensive knowledge of Emerson DeltaV is a must
  • DeltaV SIS Professional certification
  • An understanding of Upstream Oil and Gas control, including control and instrumentation theory, control loop configuration and tuning
  • A sound knowledge of C&I theory and experience in repair and servicing of large form DCS systems
  • Strong problem solving skills and self-motivation to work alone to resolve technical problems at customer installations
  • Knowledge of Communication protocols and Field Devices
  • Working offshore is a requirement of the role – it is mandatory to pass a medical and undergo offshore training


Functional / Technical skills

  • Problem solving, look at a situation objectively, sense of responsibility
  • Customer Focus
  • Energy & Drive for Results in a difficult environment
  • Effective communication (oral and written)
  • Integrity and trust.  Ethics & Values
  • Action Oriented
  • Composure    
  • Functional / Technical Skills
  • Perseverance

Eligible candidates send your CV in English to [email protected] and [email protected]
with subject line: Service Engineer – Healthcare (ACG)