Job Title: Technical Sales Engineer
Job Description
To manage opportunities and issues across the entire range of ReedHycalog (with specific focus on drilling tools) solutions and to work alongside Country Manager, Operations Support Manager, Other Sales Team Members, Productline Engineering and Business Administration Teams.
DUTIES & RESPONSIBILITIES:
- To increase the penetration of customer spends with accounts respective to the country across all product and solutions;
- Communicate objectives, business model, and technologies clearly within the customer organization at the upper levels;
- To focus internally and with customer executives to ensure a high degree of communication across a wide range of issues focused on Customer Satisfaction, including on-time delivery, product availability, problem resolution, solution creation and implementation, and process design and redesign;
- Establish a relationship within the Area’s strategic customers and become the focal person and advocate between operations,manufacturing, global account management and the line management;
- Be available for 24/7 technical, sales or administrative support if required for the timely troubleshooting of the customer or internal processes;
- Responsibility to become an expert in drilling equipment and marketing the products & services;
- Evaluate and provide information on the performance of experimental bits, customer complaints, standard product and competitor’s products
- Assist in training and mentoring Other Sales Team Members, Operations, Evaluation Engineering, Hole Opening, and Customer Drilling Teams;
- Communicate and work with the Country Manager/ Area Sales/Ops/Engineering/Optimization/Agent organizations to ensure that there is a clear understanding of the customer’s plans and activities;
- Facilitate communication with the Team to ensure clarity around goals, issues, and opportunities;
- To manage and update Account and Solution Summaries on the Global Accounts and strategic accounts within the Area;
- Focus regular actions on special relationship initiatives that will take the relationship to the next level;
- To establish consistent communication and develop leverage strategies with NOV Global Accounts;
- To work with the Area Sales Team (including Agents) in building strategies to produce results and generate revenue around all product solutions;
- Maintain consistent communication with the Engineering Manager and Director of Sales concerning issue resolutions and current status of opportunities;
- Maintain strict confidentiality according to internal policy for Area customers; or reports them to Management while always adhering to all HSE requirements;
- Mentor/supervise employees as related to area technical function if required and if assigned;
- Monitor tool performance and report trends to product center through periodic reporting or on a case-by-case basis as necessary;
- Manage and coordinate the field test from program generation stage to post run reports;
- Assist in the Performance Development Progress process for the assigned area;
- Manage and coordinate the gathering of competitor’s performance data on the continuous basis;
- Manage and coordinate the complaint report process;
- Assist the sales force with detailed performance studies for optimization of drilling; performance for critical or strategic applications;
- Assist in the assembly of case histories and outstanding run reports for internal and external use;
- Provide technical applications support to sales through continuous customer visits and Presentations;
- Provide rig site sales and technical assistance if required;
- Be the process owner for the logistics processes related to continuous interaction with internal Logistics Team-Customer-Delegated Freight Forwarder during the import/ export processes (Customs PSA Certificates, TN’s and others);
- Responsible for the rental fleet vs revenue tracking on all product ranges under the contract;
- Attending meetings with clientsResponsible for the timely Financial and Technical reporting (Sales Sheet, Rental Fleet Log, Tool run entries, and other assigned);
- Being a process owner on contracting issues or development of organization and actively assisting the Legal team negotiations with the customer;
- Ensure the timely and successful delivery of our solutions according to internal customer needs and objectivesAbility to travel to Rig to run Company Products whenever required on high level
Qualifications and Experience:
- Requires relevant industry and general business experience, high-level selling experience, and broad technical knowledge regarding drilling products
- Proven ability to manage multiple projects at a time while paying strict attention to detail (scale of a project with a result)
- Experience in delivering client-focused solutions based on internal customer needs (examples of Projects managed/feedback from Internal Clients upon solutions)
- Education & certifications BA/BS degree or equivalent
- Language skills – Azeri/English/Russian – Fluent
- The position requires the incumbent to have a minimum of 3 years in a technical sales role and a minimum of 5 years in the industry.
We welcome your application via the link to NOV’s career page https://www.nov.com/careers/where you can submit your CV and further details about your experience.
